Download ITIL Release Management: A Hands-on Guide by Dave Howard PDF

By Dave Howard

While carried out properly, unencumber administration might help make sure that caliber is built-in in the course of the improvement, implementation, and supply of providers, purposes, and infrastructure. This holistic, overall rate of possession process permits better degrees of procedure availability, is less costly to take care of, and raises total balance, maintainability, and reliability. jam-packed with sensible insights, ITIL® Release administration: A Hands-on consultant basically illustrates the powerful implementation of a unencumber strategy within the genuine international. It examines the similarities and alterations of liberate administration and venture administration to clear up any confusion there can be concerning the complementary procedures. laying off mild at the day by day demanding situations that have to be triumph over to make sure luck, it info the how-to’s of powerful implementation—including what to enforce, tips to do it, and while to do it. this entire source features a specific version for executing a liberate administration strategy, in addition to a variety of templates, diagrams, and position and accountability charts to aid kick commence implementation efforts on your association. Addressing the all-important cultural facets, it explains easy methods to promote the advantages of free up administration to all degrees of your company, the right way to conquer objections, and the way to figure out organizational readiness. Emphasizing the necessity to degree functionality, it explains the right way to enhance potent functionality metrics and provides many useful examples of potent productiveness measures. in terms of implementation, what works in a single association doesn’t unavoidably paintings in one other. This obtainable advisor provide you with the instruments to construct in your useful wisdom and successfully enforce a free up administration perform customized adapted for your association.

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Extra resources for ITIL Release Management: A Hands-on Guide

Sample text

The release process brings value to the approval process by creating a standardized delivery process that provides a roadmap to the task, activities, and the resources that will be needed to deliver the service. This roadmap takes the mystery out of what needs to be done. As the release process matures, it will be able to provide the cost of tasks and activities and the time it takes to complete each. Design Process—The basis of a successful service implementation is a quality design process that is clear, concise, and fully captures the requirements of the customer.

At this point it may sound as if the release process is replacing the organization’s project methodology; on the contrary, the release process is aligned with the project methodology and supplements it. Chapter 3 is dedicated to understanding the differences and similarities of project management and release management. Test Process—A primary goal of a good release process is the delivery of a quality release that improves the customer’s ability to increase their productivity and revenue generating abilities.

Enterprise release schedule and individual release schedules need to be used to aid in the planning of releases and improve the financial and resource planning. ◾◾ Utilizing a common naming convention for versioning of releases was examined. ◾◾ Roles and responsibilities of resources within the process were defined; the utilization of a RACI matrix should be used to provide a clear understanding. © 2010 by Taylor and Francis Group, LLC Basic Concepts ◾ 31 ◾◾ The release lifecycle was introduced; its utilization improves the time to ­delivery and quality of releases.

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