By Neill, Colin J.; Laplante, Philip A.; DeFranco, Joanna F.
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Additional info for Antipatterns : Managing Software Organizations and People
What seems to be the problem? Tom: The problem is that when I try to open up my mail program, the system hangs. Sue: OK, is your computer on now? Tom: Yes, it’s on now. Sue: OK, great, now I am going to ask you to do something. Tom: I just want you to fix it. Sue: Yes, but first I need you to… Tom (louder, and sarcastically): You’re the help desk person, I’m the accountant. I don’t ask you to help me cut your paycheck, so don’t ask me to help you fix my problem. Sue: Yes, but first I have to… Tom (raising his voice louder): JUST FIX THE PROBLEM… Sue: I can’t until… Tom (screaming now): JUST GET YOUR BUTT DOWN HERE AND GET MY (BLEEPING) COMPUTER RUNNING… (… and so on…) Exploders are difficult to deal with because they do not want to listen.
Look, is there something about the bid or the bidders that is bothering you? Lisa: I guess, I… Roger: Did they both come in too high? Lisa: I am concerned about that. When we add in our development and integration costs, I don’t see how we can turn a profit… (…and so on…) The idea is to get the Indecisive into a problem-solving mode and help him or her seek a solution to his or her dilemma. 4 Whiners The Whiners, also known as Complainers, are another phenotype found in just about every organization.
36 ◾ Antipatterns: Managing Software Organizations and People Art: Yeah, but so many people are going in this direction, and it doesn’t mean that we are going away from the main commercial vendor. Karen: Get your facts straight, Art. I have read several studies… Art: OK, so there are some risks in going Open Source. There are risks in using a single-vendor strategy too. What if we were to use a sandbox to develop a proof of concept using Open Source tools? Then we could use some fault injection techniques to see how robust the code is under stress.